Section 1
Introduction
Methylation Test US provides information about at-home genetic methylation testing, related genetic education, ordering, sample collection, and digital reporting. This Privacy Policy describes how information may be collected, used, stored, protected, and shared when you use this website or related services.
By using this website, submitting information, contacting us, or placing an order, you agree to the practices described in this Privacy Policy. If you do not agree, please do not submit personal information through the website.
This page is intended to be understandable for customers. It is not a substitute for legal advice, and the final version should be reviewed by qualified legal counsel before publication.
Section 2
Information We May Collect
The information collected depends on how you use the website, whether you only browse pages, contact our team, or place an order for a testing product.
Information you provide directly
- Name, email address, phone number, billing address, shipping address, and other contact details.
- Order information, selected products, payment-related information, and transaction records.
- Messages submitted through forms, customer support requests, email, or other communication channels.
- Information needed to fulfill testing, reporting, support, shipping, or service-related requests.
Information collected automatically
- IP address, device type, browser type, operating system, pages visited, referring pages, and general usage data.
- Cookie identifiers, analytics data, session information, and website performance information.
- Approximate location information inferred from technical data, such as country, state, or city-level region.
Section 3
How We May Use Information
We may use personal information for legitimate website, order, testing, communication, support, security, and compliance purposes.
- To process orders, payments, shipments, returns, refunds, and customer service requests.
- To provide testing-related instructions, status updates, reports, support, and service communications.
- To respond to questions submitted through the website, email, phone, or support channels.
- To improve website performance, user experience, product information, educational content, and service reliability.
- To protect against fraud, misuse, security incidents, unauthorized activity, or violations of website terms.
- To comply with applicable legal, regulatory, tax, accounting, reporting, or operational requirements.
Section 4
Genetic and Testing-Related Information
If you order a genetic methylation test, information connected with your sample, order, laboratory processing, and report may be used to provide the testing service. This may include identifiers needed to connect your order to your sample and report.
Genetic testing information is sensitive. We aim to handle testing-related information carefully and use it only for purposes connected with providing, supporting, improving, securing, or complying with requirements related to the testing service.
- Testing-related information may be used to process your sample and prepare your report.
- Order and sample identifiers may be used to match your kit, sample, and report correctly.
- Customer support may use limited information to answer service-related questions.
- We do not provide emergency medical care, diagnosis, treatment, or medical decision-making through this website.
Important: Genetic reports are educational and wellness-oriented. Do not change medication, supplements, diet, or medical care based only on a genetic report. Review health decisions with a qualified healthcare professional.
Section 5
Cookies, Analytics, and Website Tracking
The website may use cookies, pixels, analytics tools, and similar technologies to keep the site working, remember preferences, measure performance, understand visitor behavior, and improve the user experience.
- Essential cookies may support site function, shopping cart behavior, checkout, security, and session management.
- Analytics cookies may help us understand which pages are visited and how users interact with the website.
- Marketing or conversion tools may help measure the performance of campaigns, search traffic, and advertising.
- You can usually adjust cookie settings through your browser, but blocking cookies may affect checkout or website functionality.
Section 6
How Information May Be Shared
We may share information with service providers or partners when needed to operate the website, process orders, deliver services, provide support, or meet legal and security obligations.
- Payment processors may receive information needed to complete transactions securely.
- Shipping carriers or fulfillment providers may receive details needed to deliver kits or related materials.
- Laboratory or testing partners may receive information needed to process samples and prepare reports.
- Website, analytics, email, hosting, security, and support providers may process information on our behalf.
- Information may be disclosed if required by law, legal process, safety obligations, fraud prevention, or rights protection.
We do not intend to sell genetic testing information. If this policy changes, the policy should be updated before any new practice begins.
Section 7
Security and Retention
We use administrative, technical, and operational safeguards intended to protect information from unauthorized access, misuse, loss, alteration, or disclosure. No website, database, email system, or internet transmission can be guaranteed to be completely secure.
We may keep information for as long as needed to provide services, maintain business records, resolve disputes, meet legal or accounting requirements, support customer service, improve security, and comply with applicable obligations.
- Order and transaction records may be retained for business, tax, support, and compliance purposes.
- Support messages may be retained to help answer follow-up questions and improve service quality.
- Testing-related records may be retained according to operational, legal, laboratory, or service requirements.
- When information is no longer needed, it may be deleted, anonymized, or securely archived where appropriate.
Section 8
Your Privacy Choices and Requests
Depending on where you live and the laws that apply, you may have rights related to accessing, correcting, deleting, restricting, or receiving a copy of certain personal information. You may also have the right to opt out of certain communications or data uses.
- You can contact us to request access to personal information associated with your account, order, or inquiry.
- You can ask us to correct inaccurate contact or order information where appropriate.
- You can unsubscribe from non-essential marketing emails by using the unsubscribe option or contacting us.
- You can adjust cookie settings through your browser or device settings.
- Some requests may be limited by legal, security, laboratory, transaction, or recordkeeping requirements.
Section 9
Children’s Privacy
This website and its services are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.
If a parent or guardian believes that a child has provided personal information through this website, please contact us so the issue can be reviewed. Genetic testing for minors may require appropriate authorization from a parent, guardian, or legally authorized representative.
Section 10
Business Transfers and Service Changes
If Methylation Test US is involved in a merger, acquisition, restructuring, asset sale, financing, bankruptcy, or similar business transaction, information may be transferred as part of that transaction, subject to applicable privacy and legal requirements.
If material privacy practices change, this Privacy Policy should be updated so users can review the current practices.
Section 11
Third-Party Links and Services
The website may link to third-party websites, platforms, payment services, analytics tools, shipping carriers, social media pages, or other external resources. We are not responsible for the privacy practices, content, or policies of third-party websites or services.
Before submitting information to a third party, review that third party’s privacy policy and terms.
Section 12
Contact Information
For privacy questions, correction requests, support questions, or concerns about how information is handled, contact Methylation Test US using the details below.
