Get practical help before or after ordering an at-home genetic test. Our support team can assist with test selection, orders, kit collection, return instructions, delivery questions, and access to your digital report.
Use the contact form for detailed questions. Call or email for general assistance with the ordering and testing process.
Best for order-specific questions, delivery concerns, kit issues, return instructions, and report-access support.
Send a detailed message →Speak with the support team Monday through Friday between 9:00 AM and 5:00 PM Pacific Time.
+1 (844) 822-2211Email general questions about available tests, existing orders, sample collection, or report delivery.
[email protected]Our contact address is in downtown Los Angeles while at-home testing support is available nationwide.
355 S Grand AveProviding a few useful details helps us direct your message to the right person and respond more efficiently.
Include your state and order number when relevant. Most messages receive a response within one business day.
Please do not send genetic reports, medical records, Social Security numbers, payment-card details, or other highly sensitive information through this general contact form. Review our Privacy Policy for more information.
Many ordering and testing questions can be answered immediately through these step-by-step resources.
Review ordering, kit delivery, cheek-swab collection, sample return, laboratory processing, and digital report access.
View the testing process → Before purchasingCompare available options and understand what is included before selecting a test.
Review current pricing → Common questionsFind answers about eligibility, collection, sample returns, processing, privacy, and reports.
Browse common answers → Choosing a testReview differences in scope, gene coverage, report format, and at-home testing features.
Compare available options → Orders and returnsRead the current rules for cancellations, unused kits, sample submission, and other return-related situations.
Read the returns policy → Responsible useUnderstand the educational scope of genetic wellness reports and the limits of the information provided.
Review the disclaimer →These answers explain the fastest way to get support from Methylation Test US.
Messages submitted through the contact form are normally answered within one business day. Messages sent outside business hours, over a weekend, or on a holiday may be reviewed the next business day.
Include the name and email used for the purchase, your order number when available, your state, and a brief explanation of the issue. Do not include payment-card information.
Follow the return instructions and use the return materials included with your specific kit. Do not send a sample to the general Los Angeles contact address unless your kit instructions specifically direct you to do so.
The support team can help you access your report and explain the report-delivery process. It cannot diagnose a condition or provide individualized medical, medication, or supplement recommendations. Discuss health decisions with a qualified healthcare professional.
The testing process is designed for at-home collection. Kits are ordered online, delivered to the customer, collected using the included instructions, and returned using the supplied materials.
Telephone support is available Monday through Friday from 9:00 AM to 5:00 PM Pacific Time. That corresponds to 12:00 PM to 8:00 PM Eastern Time.
Explore testing information created for customers in different states and major US service areas.
Contact the support team with a process question, or compare the available at-home genetic tests before making your selection.
Whether you have a question about our genetic methylation test, need assistance with your order, or just want to learn more, our dedicated US-based team is ready to assist you.
We offer several ways to connect with us. Please choose the one that works best for you. For the fastest response, please fill out our contact form.
1-844-822-2211
Monday – Friday 9:00 AM – 5:00 PM (PST)
Please fill out the form below, and a member of our team will get back to you within one business day.
You may find what you’re looking for instantly on our other pages. We encourage you to check these resources first:
For questions about our simple 3-step process, visit our How It Works page.
For common inquiries about what makes our product unique, visit our comparaison page.
